1. Introduction
Dinovia Agency ("Dinovia", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website dinovia.com (the "Site") and use our services.
By using our Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site.
2. Data Controller
The data controller responsible for your personal data is:
Dinovia Agency
C36-15 Khu C, Geleximco, Hà Đông, Hà Nội 12114, Vietnam
Email: trang.pham.pro@hotmail.com
3. Personal Data We Collect
We collect the following categories of personal data:
3.1 Data You Provide Directly
When you fill out our contact form or book a meeting, we may collect:
- Full name
- Email address
- Phone number
- Company name
- Website URL
- Target markets of interest
- Any additional information you provide in your message
3.2 Data Collected Automatically
When you visit our Site, the following data may be collected automatically:
- IP address
- Browser type and version
- Operating system
- Referring URL
- Pages visited and time spent
- Date and time of access
3.3 Cookies and Tracking Technologies
Our Site uses cookies and similar technologies. For detailed information about the cookies we use and how to manage them, please see Section 7 — Cookies below.
4. Purpose and Legal Basis for Processing
We process your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Respond to your contact form submissions | Consent (you actively submit the form) |
| Schedule meetings via Calendly | Consent (you actively book a meeting) |
| Provide and improve our services | Legitimate interest |
| Ensure website security and prevent fraud | Legitimate interest |
| Comply with legal obligations | Legal obligation |
5. Data Processors (Third-Party Services)
We share your personal data with the following third-party service providers who process data on our behalf:
| Service | Purpose | Data Shared | Location |
|---|---|---|---|
| Formspree | Contact form processing | Name, email, phone, company, website, markets | United States |
| Calendly | Meeting scheduling | Name, email, scheduling preferences | United States |
| Vercel | Website hosting | IP address, browser info (server logs) | Global (edge network) |
Each of these providers maintains their own privacy policies. We encourage you to review them:
6. International Data Transfers
Your personal data may be transferred to and processed in countries outside of your country of residence, including the United States, where our data processors (Formspree, Calendly, Vercel) operate.
When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, or reliance on the data processor's certification under applicable data protection frameworks.
7. Cookies
Cookies are small text files placed on your device when you visit our Site. We use the following types:
7.1 Necessary Cookies
These cookies are essential for the Site to function correctly. They include cookies for storing your cookie consent preference. These cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
dinovia_cookie_consent |
Stores your cookie preferences | Persistent (localStorage) |
7.2 Functional Cookies
These cookies enable enhanced functionality and personalisation, such as embedded scheduling widgets.
| Provider | Purpose | Duration |
|---|---|---|
| Calendly | Meeting scheduling widget functionality | Session / up to 1 year |
You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described above:
- Contact form submissions: retained for up to 24 months, then deleted
- Calendly meeting data: subject to Calendly's retention policy
- Server logs: retained for up to 30 days
9. Your Rights
Under the GDPR (for users in the European Economic Area) and applicable Vietnamese data protection law (Decree 13/2023/NĐ-CP), you have the following rights:
- Right of access — request a copy of your personal data
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your data ("right to be forgotten")
- Right to restriction — request limitation of processing
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests
- Right to withdraw consent — withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal
To exercise any of these rights, please contact us at trang.pham.pro@hotmail.com. We will respond within 30 days.
10. Right to Lodge a Complaint
If you are located in the European Economic Area, you have the right to lodge a complaint with your local Data Protection Authority (DPA). You can find your DPA at edpb.europa.eu.
11. Children's Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Dinovia Agency
C36-15 Khu C, Geleximco, Hà Đông, Hà Nội 12114, Vietnam
Email: trang.pham.pro@hotmail.com